- My Cloud OS 5 Cloud Access Content Indexing FAQ
- Best Practice for My Cloud OS 5 Cloud Access and Indexing
- WD Community post My Cloud OS 5 HTTPS Redirects
- My Cloud OS 5: Windows XP, Vista, 7, 8.x and 10 Support & Connection Issues
| App Icon | Answer ID | Title |
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Release Note | My Cloud OS 5 Release Note |
|
WD Community | My Cloud OS 5 WD Community Forum |
|
User Manuals | My Cloud OS 5 User Manuals |
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Common Questions | My Cloud OS 5 Common Questions |
|
Mobile Apps | My Cloud OS 5 iOS Mobile App |
|
Mobile Apps | My Cloud OS 5 Android Mobile App |
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Mobile Apps | My Cloud OS 5 Android Mobile App (China) |
|
Web Apps | My Cloud OS 5 Web App |
|
GPL | My Cloud OS 5 Open Source GPL Package List |
Solutions and Troubleshooting
 | Press CTRL + F (On macOS: Command + F) and search for a topic. |
Information
| Subject | Answer ID | Title |
| Information | 29382 | My Cloud OS 3 to My Cloud OS 5 FAQ |
| Information | 29230 | My Cloud OS 5: Firmware Availability and Supported Devices |
| Information | 29389 | My Cloud OS 5: Feature Differences Between My Cloud OS 3 and My Cloud OS 5 |
| Information | 29238 | Differences Between My Cloud Operating Systems, Firmware, Software and Applications |
| Information | 30153 | My Cloud OS 5: Differences Between My Cloud Single Bay |
| Information | 29393 | My Cloud OS 5: Mobile App Update Messages |
| Information | 30009 | My Cloud OS 5: Mirror Gen2 Firmware Update Error |
| Information | 30018 | My Cloud OS 5: Space Available Discrepency in Client Apps |
| Information | 30067 | My Cloud OS 5: 1% Disk Space Not Available for Use |
| Information | 29795 | My Cloud OS 5: Remove .wdmc and OS3_Apps_Backup Folder(s) to Reclaim Disk Space |
| Information | 29753 | My Cloud OS 5: Downgrade to My Cloud OS 3 |
| Information | 29990 | My Cloud OS 5: Windows XP, Vista, 8.x and 10 Support |
| Information | 29968 | My Cloud OS 5: Port Usage and Assignments |
| Information | 30053 | My Cloud OS 5: Normal Memory Usage |
Setup and Configuration
| Subject | Answer ID | Title |
| Setup | 29813 | My Cloud OS 5: How to Update From My Cloud OS 3 |
| Setup | 29383 | My Cloud OS 5: How to Update Automatic & Manual from My Cloud OS 3 |
| Setup | 30092 | My Cloud OS 5: How to Manually Update From My Cloud OS 3 |
| Setup | 31690 | My Cloud OS 5: How to Update Manually From My Cloud OS 3 Without Internet Connection |
| Setup | 31757 | My Cloud OS 5: How to Auto and Manual Update Firmware |
| Setup | 29919 | My Cloud OS 5: No Update to My Cloud OS 5 Notice |
| Setup | 30023 | My Cloud OS 5: Welcome Screen Password Issue |
| Setup | 29391 | My Cloud OS 5: How to Set Up Using the AdminUI Dashboard |
| Setup | 29500 | My Cloud OS 5: Content Not Appearing in Web or Mobile App After Update |
| Setup | 29630 | My Cloud OS 5: DLNA Media Server Not Detected After Update |
| Setup | 29631 | My Cloud OS 5: Windows Disconnected Shares After Update |
| Setup | 29479 | My Cloud OS 5: Loud Fan and High RPM After Update |
| Setup | 29481 | My Cloud OS 5: Capacity Pie Chart Not Available |
| Backup | 30035 | My Cloud OS 5: USB Capacity Not Added to Capacity of Device |
| Setup | 29985 | My Cloud OS 5: TV, Printers, Scanners, IP Camera, Media Players and Sound System Cannot Connect |
| Setup | 30010 | My Cloud OS 5: Sonos Library SMB Connection Error |
| Setup | 29958 | My Cloud OS 5: Change Windows Samba (SMB) Protocol Version |
| Setup | 30143 | My Cloud OS 5: Remote Dashboard Access |
| Setup | 30002 | My Cloud OS 5: Unable To Connect Using HTTPS://UNIQUE_DOMAINNAME |
| Setup | 29961 | My Cloud OS 5: Cannot Access AdminUI Dashboard (HTTP ERROR 429) |
| Setup | 29973 | My Cloud OS 5: AdminUI Dashboard Connection Denied or Refused (HTTP ERROR 403) |
| Setup | 29972 | My Cloud OS 5: Unable to Invite Cloud User Share Permissions Error |
| Setup | 29482 | My Cloud OS 5: No Apps Installed |
| Setup | 29448 | My Cloud OS 5: How to Add Users and Enable Remote Access |
| Setup | 30062 | My Cloud OS 5: Cannot Delete Cloud or Local Device User Account |
| Setup | 29445 | My Cloud OS 5: How to Reset a My Cloud OS 5 Device |
| Setup | 29441 | My Cloud OS 5: How to Restore a My Cloud to Factory Default Settings |
| Setup | 30799 | My Cloud OS 5: Western Digital Account Blocked Error Message |
| Setup | 49961 | My Cloud: Create a RAID Volume |
Hardware and Backups
| Subject | Answer ID | Title |
| Backup | 30151 | My Cloud OS 5: macOS Time Machine Backup to a My Cloud |
| Backup | 29505 | My Cloud OS 5: Camera Backups |
| Backup | 29511 | My Cloud OS 5: Internal Backups |
| Backup | 30036 | My Cloud OS 5: Remote Backups |
| Backup | 29504 | My Cloud OS 5: USB Backups |
| Backup | 29229 | My Cloud OS 5: Smartware Share Missing or No Longer Created on a My Cloud |
| Backup | 29513 | My Cloud OS 5: Configure as a Third Party Software Backup Target |
| USB | 29704 | My Cloud OS 5: SSD USB Drive Not Detected on My Cloud Device |
| Backup | 30046 | My Cloud OS 5: Invalid Remote Password Message |
Mobile, Web and Desktop Computer
| Subject | Answer ID | Title |
| Information | 29992 | My Cloud OS 5: Mobile App Downloads |
| Information | 29991 | My Cloud OS 5: Mobile App Auto Backups |
| Information | 29814 | My Cloud OS 5: How to Manually Install Android Mobile App |
| Setup | 30001 | My Cloud OS 5: How to Share Files and Directory Content |
| Information | 29489 | My Cloud OS 5: Web App or Mobile App Connection Status |
| Information | 29947 | My Cloud OS 5: Not On the Local Network Error Message |
| Setup | 29793 | My Cloud OS 5: How to Find Connection Status on Admin UI |
| Web App/Mobile App | 29628 | My Cloud OS 5: Create and Manage Albums |
| Mobile App | 29629 | My Cloud OS 5: Guest User Mobile App Update Notification |
| Mobile App | 30055 | My Cloud OS 5: Mobile App Spinning Circle |
| Web App | 29777 | My Cloud OS 5: Error Uploading Large Files in Web App |
| Mobile App | 29779 | My Cloud OS 5: How To Enable, Disable and Use a My Cloud OS 5 in iOS 11 and higher Files App |
| Mobile App | 29829 | My Cloud OS 5: Remove Offline Device from Mobile and Web App |
| Mobile App | 34835 | My Cloud OS 5: Delete or Remove Western Digital Account |
| Solution | 30012 | My Cloud OS 5: Cannot Delete Files and Folders Locally |
| Mobile & Web App | 30148 | My Cloud OS 5: WebApp Download Button Unavailable When Selecting More Than 100 Files |
Content Viewing, Media Playback and Plex
| Subject | Answer ID | Title |
| Information | 29970 | My Cloud OS 5: Thumbnail Preview Supported File Types |
| Information | 30016 | My Cloud OS 5: Blurry and Low Resolution Thumbnails |
| Information | 30041 | My Cloud OS 5: File Type Not Supported and Open In Message |
| Information | 30042 | My Cloud OS 5: Web and Mobile App Audio and Video Playback |
| Information | 30093 | My Cloud OS 5: Android Mobile App Fast Forward and Rewinding Content |
| Information | 29510 | My Cloud OS 5: iOS HEIC Files Show No Thumbnail and Unsupported Format |
| Information | 29071 | My Cloud OS 5: macOS Does Not Display All Shares on a My Cloud |
| Information | 29836 | My Cloud OS 5: Indexing in Progress Message |
| Information | 31888 | My Cloud OS 5: How To Remove USB Share Index |
| Information | 30048 | My Cloud OS 5: Generating Previews Message |
| Information | 29959 | My Cloud OS 5: PR Series Space Available, Memory Usage and Content Transcoding |
| Information | 30085 | My Cloud OS 5: PR Series Enable and Disable Content Transcoding |
| Information | 30047 | My Cloud OS 5: Content Still Available or Cannot Delete in Photo and Video Tab |
| Information | 30288 | My Cloud OS 5: Photo and Media Content Are Not Correctly Sorted |
| Information | 29819 | My Cloud OS 5: How To Disable and Enable My Cloud Indexing and Media Services |
| Information | 29223 | My Cloud OS 5: User Share Cloud Access and Indexing |
| Information | 29843 | My Cloud OS 5: Cannot See Shares in Web or Mobile App |
| Information | 30103 | My Cloud OS 5: No Network Shared Folder Detected Message |
| Management | 29752 | My Cloud OS 5: Slow My Cloud OS 5 Dashboard Performance |
| Information | 29816 | My Cloud OS 5: High CPU Usage and Slow Response Times After Update |
| Information | 29817 | My Cloud OS 5: Connecting a USB Drive to a My Cloud Renders the My Cloud Unresponsive |
| Information | 29969 | My Cloud OS 5: How to Manage Files on MyCloud.com and the Mobile App |
| Information | 30577 | My Cloud OS 5: Photos and Images Not Displayed in the Photos Tab |
| Information | 30579 | How to Search Images on the Web and Mobile App using Image Tags |
| Solution | 30063 | Twonky Requesting Username and Password |
Management and Configuration
| Subject | Answer ID | Title |
| Management | 29818 | My Cloud OS 5: How to access the Dashboard |
| Management | 29832 | My Cloud OS 5: Dashboard URL Redirects to HTTPS Device Unique Domain Name |
| Management | 30049 | My Cloud OS 5: Dashboard KB Free or Operation Timeout Error Message |
| Management | 29834 | My Cloud OS 5: Dashboard URL Doesn't Redirect to HTTPS Device Unique Domain Name |
| Solution | 29835 | My Cloud OS 5: Dashboard access to a My Cloud Device showing "This site can't be reached" message when using HTTPS |
| Solution | 29918 | My Cloud OS 5: NASadmin Process High CPU Usage |
| Management | 29512 | My Cloud OS 5: Connection Type Relay On the Local Network |
| Management | 24802 | My Cloud OS 5: My Cloud App Update Event Code 1501 |
| Management | 30015 | My Cloud OS 5: Cloud Access Failed After Update |
| Management | 30032 | My Cloud OS 5: Disk Space Not Available or Free After Deleting Content |
| Management | 29921 | My Cloud OS 5: No Associated NAS Message |
| Management | 30045 | My Cloud OS 5: There Is No Related NAS Message |
3rd Party Apps
| Subject | Answer ID | Title |
| 3rd Party Apps | 29498 | My Cloud OS 5: 3rd Party Apps Matrix |
| 3rd Party Apps | 30037 | My Cloud OS 5: Access SQL Server Network Database |
| 3rd Party Apps | 29396 | My Cloud OS 5: How To Install 3rd Party Apps |
| 3rd Party Apps | 30054 | My Cloud OS5: Install Transmission App |
| 3rd Party Apps | 29960 | My Cloud OS 5: Download and Install 3rd Party Apps Manually |
| 3rd Party Apps | 29825 | My Cloud OS 5: 3rd Party Apps and Backup Software Cannot Connect |
| 3rd Party Apps | 30285 | My Cloud OS 5: Twonky Server Configuration and Settings |
| 3rd Party Apps | 29845 | My Cloud OS 5: Twonky Video Thumbnails Not Displayed |
| 3rd Party Apps | 29946 | My Cloud OS 5: Incomplete App Download Error Message |
| 3rd Party Apps | 30011 | My Cloud OS 5: Apps Page Stuck at Loading... |
| 3rd Party Apps | 30414 | My Cloud OS 5: phpMyAdmin Blowfish Passphrase Message |
Solution
| Subject | Answer ID | Title |
| Troubleshooting | 30314 | My Cloud OS 5: Duplicate User Accounts Found |
| Troubleshooting | 31289 | My Cloud OS 5: Firmware Update Failed Message |
| Troubleshooting | 30302 | My Cloud OS5: Request Rejected, The Device Owner Rejected Your Request |
| Troubleshooting | 30052 | My Cloud OS 5: Failed to Create Cloud User or Cloud Access Updating Message |
| Troubleshooting | 30050 | My Cloud OS 5: Cloud Access Device Offline |
| Troubleshooting | 29792 | My Cloud OS 5: Port Forward Instead of Proxy Mode |
| Troubleshooting | 29956 | My Cloud OS 5: Troubleshooting My Cloud Name Resolution and Routing Issues |
| Troubleshooting | 30020 | My Cloud OS 5: Volume Failure, No Access to Shares, No Volume Created, 0 KB Free After Update to OS 5 |
| Troubleshooting | 30127 | My Cloud OS 5: Something Went Wrong - Having Trouble Connecting to Your Device |
| Troubleshooting | 30799 | My Cloud OS 5: Account Blocked Error Message |
| Troubleshooting | 30305 | My Cloud OS 5: Something Went Wrong - Cloud User Invitation Failed |
| Troubleshooting | 30471 | My Cloud OS 5: Cloud Access Failure Different MAC Address and Serial Numbers |
| Troubleshooting | 30043 | My Cloud OS 5: No Internet Access Message |
| Troubleshooting | 31083 | My Cloud OS 5: Update Screens Blank and Missing Text |
| Troubleshooting | 30255 | My Cloud OS 5: iSCSI Target Cannot Connect or Create |
| Troubleshooting | 18374 | My Cloud OS 5: Collect My Cloud System Logs |
| Troubleshooting | 30298 | My Cloud OS 5: Collect Remote Backup Logs |
| Troubleshooting | 30304 | My Cloud OS 5: Collect Mobile App Logs |
| Troubleshooting | 30303 | My Cloud OS 5: Enable Analytics Opt-In |
| Troubleshooting | 30568 | My Cloud OS 5: Error Codes and Messages |
| Troubleshooting | 31832 | My Cloud OS 5: Anti-Virus Essentials Database Update Remains at 99% |
| Troubleshooting | 14277 | My Cloud OS 5: How to Perform a Quick, Full, or System Test on a My Cloud |
| Troubleshooting | 27431 | My Cloud OS 5: My Cloud Quick, Full or System Diagnostic Test Failed or Does Not Complete |
| Troubleshooting | 34300 | My Cloud OS 5: "Oops something went wrong" When Trying to Sign In to Mobile App |
| Troubleshooting | 50259 | My Cloud OS 5: Firmware Update Stuck at 99% on 5.16 and Older |
