My Cloud OS 5 and My Cloud Home"Oops something went wrong" When Signing Into Mobile App

Description

My Cloud OS 5 and My Cloud Home Mobile App display Oops! Something went wrong when trying to sign in or signing in after entering the 2FA code.

• Cookies are blocked on the mobile browser.
• 2FA code results in an Oops! Something went wrong error message.


• 
  

  Resolution

  
  

  iOS

  1. Tap Settings.
  2. Tap Safari.
  3. Tap Block All Cookies to disable the option.
     
     
  
  
   

   

  Android

  1. Open Chrome browser.
  2. Tap the three-dot menu at the top right corner.
  3. Tap Settings.
  4. Tap Site Settings.
     Cookies will show as blocked.
  5. Tap cookies
     Select Allow Cookies.
     
     

   

  2FA Code

  Two-Factor Authentication (2FA) prevents unauthorized users from gaining access to the Western Digital account.
  2FA code is prompted when a new device logs in for the first time and when verifying an email address.

  Look at the following if the Oops! Something Went Wrong message appears after entering the 2FA code.
   

  • 2FA code expires in less than 5 min.
    Expired 2FA codes will not work and will cause the Oops! Something Went Wrong message.
  • Disable all browser extensions that block third-party tracking cookies.
  • Enter 2FA code using Chrome Incognito Mode or Safari Private Mode.
  • Temporally disable all browser security settings.
    Turn back on security settings after 2FA code is entered.
  • Enter the most recent 2FA code received if more than one is deleived to the Inbox.