My Cloud Solid and Blinking Red Power and Drive LED Status Information

Description

The front Power or Drive LED on a My Cloud is solid or blinking Red.
The LED will stay Red until the issue is fixed.
Check the table for alert codes and causes.

 

My Cloud Red LED Alert Status Table

Status	Code	Title	Power LED	Drive LED
Critical	0001	System Over Temperature	Blink Red	-
Critical	0002	System Under Temperature	Blink Red	-
Critical	0003	Drive SMART Failure	-	Solid Red
Critical	0004	Volume Failure	-	Solid Red
Critical	0005	Pending Thermal Shutdown	Blink Red	-
Critical	0006	Thermal Shutdown Immediate	Blink Red	-
Critical	0029	Fan Not Working	Blink Red	-
Critical	0031	On UPS Power	Solid Red	-
Critical	0201	Drive Failed	-	Solid Red
Critical	0207	Drive About to Fail	-	Solid Red
Critical	0212	Volume Rebuild Failed	-	Solid Red
Critical	0213	Volume Expansion Failed	-	Solid Red
Critical	0224	Replace Drive with Red LED	-	Solid Red
Critical	0042	50% UPS Power Left	Blink Red	-
Critical	0043	15% UPS Power Left	Blink Red	-
Critical	0044	UPS Out of Power	Blink Red	-
Critical	0036	File System Check Failed	-	Solid Red
Warning	1001	Volume Usage is Above 95%	Solid Red	-
Warning	1002	Network Link Down	Solid Red	-
Warning	1003	Firmware Update Failed	Solid Red	-
Warning	1004	High system temperature	Blink Red	-
Warning	1022	Power Supply Failure	Solid Red	-
Warning	1120	Unsupported USB Device	Solid Red	-
Warning	1121	Unsupported File System	Solid Red	-
Warning	1124	Unable to Mount USB Device	Solid Red	-
Informational	1028	Reboot Required	Solid Red	-

Need more help?
Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud

Resolution

Resolve a Blinking Red or Solid Red LED issue using the solutions below.

 

Clear Alerts

1. Log into the Dashboard.


2. Check and clear alerts.


3. Reboot the My Cloud.
   
   Need more help?
   • Answer ID 27432: How to Access the Dashboard on a My Cloud Device
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud

 

Temperature and Fan Alerts

These alerts can be caused by a loss of power, reboot of the My Cloud, bad fan or high temperatures.

1. Ensure the My Cloud is in a well ventilated area.
   Nothing blocking or covering the slots and openings on the top and bottom.


2. Make sure it is standing in upright and gets enough air circulation for proper ventilation.


3. DO NOT put it next to any heat generating device that could contribute to overheating.


4. Clear alerts from the dashboard.
   
   Need more help?
   • Answer ID 24562: Learn About Dashboard Fan Speeds and Drive Temperatures on a My Cloud
   • Answer ID 24582: Fan Does Not Turn On or 0 RPM Dashboard Speed on a My Cloud
   • Answer ID 24618: Resolve a Fan Not Working or Failure Alert Message on a My Cloud
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud
   • Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable

 

USB Drive Alerts

These alerts can be caused by USB drive usage issues.

1. Remove all USB Drives from the My Cloud.


2. Reboot the My Cloud.


3. Clear alerts from the dashboard.
   
   Need more help?
   • Answer ID 18918: External USB Drive Will Not Mount, Not Seen or Detected by a My Cloud
   • Answer ID 19225: My Cloud External USB Drive Supported File Systems
   • Answer ID 11749: Learn How to Fix My Cloud Error Code 1121 Unsupported File System Error
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud

 

UPS Alerts

These alerts can be caused by a compatibility issue between the My Cloud and the UPS.

1. Disconnect the My Cloud from the UPS device.


2. Connect it to a normal power supply.


3. Contact the maker of the UPS devices as needed.


4. Clear alerts from the dashboard.
   
   Need more help?
   • Answer ID 22654: Learn How to Setup a Network Uninterruptible Power Supply (UPS) on a My Cloud
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud

 

Drive Failure Alerts

These alerts can be caused by a drive failure or RAID issue.

1. Backup all the data on the My Cloud to another drive.


2. Replace the failed drive with a compatible supported drive.
   
   Need more help?
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud
   • Answer ID 32083: My Cloud Hard Drive Compatibility Matrix
   • Answer ID 15992: Steps to Replace Internal Drives in a 2 and 4 Bay My Cloud
   • Answer ID 14277: Steps to Perform My Cloud OS 5 Quick, Full, or System Test
   • Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable

 

Volume Failure and Usage Alerts

These alerts can be caused by a drive or volume failure, RAID issue or the volume filled over 95%.

1. Check to see if volume above 95% full.
   Move data from the volume or delete it to free up space.


2. Clear alerts from the dashboard.
   
   Need more help?
   • Answer ID 14233: Data Volume Failed to Mount on My Cloud OS 3 Firmware V.4.xx.xx-xxx with Error Code 0004
   • Answer ID 7750: Steps to Resolve My Cloud Dashboard Zero Capacity and Shares Not Accessible or Missing
   • Answer ID 24586: RAID Volume Damaged on My Cloud
   • Answer ID 1161: Steps to Manually Rebuild a My Cloud OS 5 RAID
   • Answer ID 7721: Steps to Move, Change Drives From One Enclosure to Another on a My Cloud (RAID Roaming)
   • Answer ID 18771: My Cloud RAID Volume Not Seen When Moving Drives From One to Another (No RAID Roaming)
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud
   • Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable

 

Power Supply Alerts

These alerts can be caused by a loss of power, power surge or a reboot of the My Cloud.

1. The power supply should be be replaced with one of similar specs.


2. Clear alerts from the dashboard.
   
   Need more help?
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud
   • Answer ID 8216: Power Adapters for Western Digital Products
   • Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable

 

Network Link Alerts

These alerts can be caused by a loose or bad network cable, loss of power, reboot of the My Cloud or network router.

1. Check Ethernet port(s) on the My Cloud and router.
   Make sure they are illuminated and the top LED is flashing.
   A top flashing LED means network connections are happening.


2. Remove and Insert all network cables to make sure they are right and not loose.


3. Replace older or longer cables with a new and shorter cable.


4. Reboot the My Cloud.


5. Clear alerts from the dashboard.
   
   Need more help?
   • Answer ID 25150: Steps to Resolve Network is Down or Intermittent Alert Message on a My Cloud
   • Answer ID 13767: Steps to Clear and Remove Alerts on My Cloud

 

Filesystem Check Failed

These alerts can be caused by a loss of power, failing or damaged file system, failing or failed drive.

1. Backup all the data on the My Cloud to another drive.


2. Reboot the My Cloud.


3. Full Factory Restore the My Cloud if the issue remains.


4. Replace a failing or failed hard drive.
   
   Need more help?
   • Answer ID 14277: Steps to Perform My Cloud OS 5 Quick, Full, or System Test
   • Answer ID 14275: RETIRED: How to Restore a My Cloud Device
   • Answer ID 32083: My Cloud Hard Drive Compatibility Matrix
   • Answer ID 33498: Western Digital Warranty Replacement and Data Recovery