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Manually Update WD My Cloud OS 3 to My Cloud OS 5


 
 
IMPORTANT:

Firmware Update Steps

Please follow the steps below to update the firmware to My Cloud OS 5

  1. Before updating to My Cloud OS 5, your device must be updated to Firmware 2.42.115 or higher.

    • Download firmware version 2.42.115 or higher for your My Cloud model from the WD Support Website to your local computer
    • Login to your My Cloud dashboard as "admin" user
      For assistance accessing the Dashboard, please refer to Answer ID 27432 How to Access the Dashboard on a My Cloud Device
    • Click Settings
    • Click Firmware
    • Click Manual Update from File
    • Browse to the downloaded firmware file
      Select the firmware image file and Click Open to start the firmware update process
    • Click Install and Reboot and wait for the update and reboot process to complete

  2. Log into the My Cloud dashboard
    For assistance accessing the Dashboard, please refer to Answer ID 27432: My Cloud OS 3: Access the Dashboard


  3. Click the Box NEW OS 5 AVAILABLE


  4. Introducing My Cloud OS 5
    click Next to continue the update process
    Click Update Later to cancel the OS 5 update process.


  5. Things to know
    One Way Migration
    IMPORTANT: Upgrading to My Cloud OS 5 is a one Way Migration.
    There will no option to revert back to OS 3.

    NAS App Reinstall
    You will need to reinstall the Apps you have
    click Next


  6. My Cloud OS 5 app and web portal
    Click Next


  7. Ready To Upgrade?
    Installion is 5 minutes
    Reconfigure is 15 minutes
    Click Start Upgrade


  8. Upgrading to OS 5... Firmware will download
  9. IMPORTANT: Do not unplug your device during upgrade installation.


  10. Upgrading to OS 5... Firmware will Upgrage


  11. Upgrade Complete. Device will reboot


  12. Type OS 3 password
    Click Next

  13. End User License Agreement
    Review the End User License Agreement Click I Agree

  14. Create a New Password for My Cloud OS 5
    Click Next

  15. Update password for local NAS users
    Create a new password for local NAS users.
    Click Skip this user if the password should be set later.
    Click Next



  16. Set Time zone
    Select the time zone from the list
    Click Next


  17. Access from anywhere
    To skip the Cloud Access Configuration, Click Skip Cloud Access
    To configure the remote access, Click Continue

  18. Add an email address and password to use it for cloud account.
    If the account is already created for any other device (including WD My Cloud OS5, My Cloud Home or Sandisk ibi), Click Log in using your Western Digital Account.


    IMPORTANT:
    Two-Factor Account (2FA) verification is required when accessing from a new device for the first time or when required. If not prompted for the (2FA) verification code, Continue to Step 22.


  19. Check the inbox of the email account used to access the device for the Two-Factor Account (2FA) verification code from Western Digital. The account verification code email will come from from noreply@accounts.westerndigital.com. If the verification code email is not found in your Inbox, please check the Junk and Spam folders.

  20. Copy the Two-Factor Account (2FA) verification code.

  21. Return to the Verify your Identity Local Network Access Dashboard page in the web browser.

  22. Enter the Two-Factor Account (2FA) verification code provided in the email message into the box named: Enter the code.
    Click Continue.

  23. Update MyCloud.com Account
    Fill out the First Name and Last Name for your MyCloud.com account


  24. Enable Cloud access for your network shares
    By selecting the share folder, the web/mobile access will be enabled for that specific folder. This selection will enable the indexing process on the your My Cloud OS 5.
    for more information about indexing process, please refer to Answer ID 30021: My Cloud OS 5: Cloud Access Content Indexing FAQ
    Click Next
  25. Sign-in Successful
    Click Next
  26. Optimized video playback for cloud access
    This process will pre-generate a short clip file of your video and store them in My Cloud device for play back later.
    By selecting Yes, the deive will generate the a short clip of your video files.
    For more information, please refer to Answer ID 30042: My Cloud OS 5: Web and Mobile App Audio and Video Playback IMPORTANT: Optimizing Video Playback is only supported on My Cloud PR2100/PR4100 and it is not supported on any other My Cloud device.


  27. Analytics opt-in
    To opt-in the analytics click Agree to share
    Otherwise click Do not share
  28. Almost finished
    Click Go to Apps

  29. Click Reinstall to install the app that was installed on the OS 3.

  30. Dashboard View
    The device will start indexing the content when Cloud accounts are created for remote access of content in the web and mobile apps.
    For more information regarding indexing, please refer to:


  31. Next Steps
    Add users and enable remote access: Please refer to Answer ID 29448 My Cloud OS: 5 How to Add Users and Enable Remote Access
    Access to My Cloud OS 5 Web App: Click here
    Download My Cloud OS 5 iOS Mobile App: Click here
    Download My Cloud OS 5 Android Mobile App: Click here
    Download My Cloud OS 5 Android Mobile App (China): Click here
    My Cloud OS 5: Online User Guide and Solutions: Click here
    My Cloud OS 5: 3rd Party Apps Matrix: Click here

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Details
Answer ID 30092
Published 01/18/2021 05:16 PM
Updated 09/11/2023 10:47 AM

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