Welcome to Western Digital Support

How to Update WD Cloud OS 2 to WD Cloud OS 5

How to Update WD Cloud OS 2 to WD Cloud OS 5

IMPORTANT:

Firmware Update Steps

Please follow the steps below to update the firmware to My Cloud OS 5

  1. Before updating to WD Cloud OS 5, your device must be updated to Firmware 2.42.115 or higher.

    • Download firmware version 2.41.118 for your WD Cloud model from the WD Support Site to your local computer
    • Login to your WD Cloud dashboard as "admin" user
      For assistance accessing the Dashboard, please refer to Answer ID 30214: WD Cloud OS 5: Access the Administration Dashboard.
    • Click Settings
    • Click Firmware Update
    • Click Update from File
    • Browse to the downloaded firmware file
      Select the firmware image file and Click Open to start the firmware update process
    • Click Install and Reboot and wait for the update and reboot process to complete

  2. Download the latest version of OS 5 Firmware for WD Cloud from the WD Support Website to your local computer
  3. Log into the WD Cloud dashboard
    For assistance accessing the DASHBOARD, please refer to Answer ID 30214: WD Cloud OS 5: Access the Administration Dashboard.
  4. Click Settings
  5. Click Firmware Update
  6. Click Update from File
  7. Browse to the downloaded firmware 5.10.122 file
    Select the firmware image file and Click Open to start the firmware update process
  8. Upgrading to OS 5... Firmware will download
  9. IMPORTANT: Do not unplug your device during upgrade installation.


  10. Upgrading to OS 5... Firmware will Upgrage


  11. Upgrade Complete. Device will reboot


  12. Type OS 2 password
    Click LOG IN

  13. End User License Agreement
    Review the End User License Agreement Click I Agree

  14. Create a New Password for WD Cloud OS 5
    Click Next

  15. Access from anywhere
    To skip the Cloud Access Configuration, Click Skip Cloud Access
    To configure the remote access, Click Continue

  16. Create cloud account
    Fill out the form and add an email address to use it for cloud account.
    If the account is already created for any other device, click Sign in with exisitng WD Cloud OS 5 cloud account and Sign in to the created account.

  17. Select the folders that you need to have remotely access to IMPORTANT:

    Selecting all the folders make indexing process longer.
    For more details, please refer to Answer ID 30182: WD Cloud OS 5: Indexing in Progress Message

  18. Analytics opt-in
    To opt-in the analytics click Agree to share
    Otherwise click Do not share

  19. Auto Update Firmware
    The device will update automatically to the new firmware once it is available.
    Click Yes to enable it
    Click No to disable it

  20. Almost Finished
    Click Go to Apps.

  21. Install the Apss
    Click Install to install the desired app.


  22. Dashboard View
    The device will start indexing the content when Cloud accounts are created for remote access of content in the web and mobile apps.
    For more information regarding indexing, please refer to:


  23. Next Steps
    Add users and enable remote access: Please refer to Answer ID 30188: WD Cloud OS 5: Add Users and Enable Cloud Access
    Access to WD Cloud OS 5 Web App: Click here
    Download WD Cloud OS 5 iOS Mobile App: Click here
    Download WD Cloud OS 5 Android Mobile App: Click here
    WD Cloud OS 5: Feature Differences Between WD Cloud OS 2 and WD Cloud OS 5: Click here

Return to Top



Details
Answer ID 30095
Published 01/19/2021 02:20 PM
Updated 06/06/2023 12:18 PM

Please rate the helpfulness of this answer