ibi Desktop is an app which allows ibi to mount as a local drive.
Western Digital is focused on providing exceptional customer experiences. With that, from time to time we retire products that are no longer inline with the company’s customer experience needs.
Support for ibi Desktop ended June 2023. There will be no further updates for this software. Remote access to ibi is no longer be available through Desktop software.
- What does "no longer supported" mean?
There will be no new releases of ibi Desktop. All updates have been ended.
Technical support will be limited to assisting with removing software. - How can I uninstall ibi Desktop?
Windows
Answer ID 48046: ibi: Uninstall and Remove Desktop App on Windows
macOS
Answer ID 48047: ibi: Uninstall and Remove Desktop App on macOS - When is support ending?
Support ended June 2023.
- Can I still to use the software?
If it is installed, we recommend uninstalling and use the Web App for remote access to content.
- When was the ibi download link removed from ibi.sandisk.com/apps?
October 2022.
- Will I lose and data?
When ibi Desktop is removed, files will not be deleted. You can access your files as described in the section below titled “How does this affect me?".
- How does this affect me?
Access to content stored in your ibi device now need to be done in one of the following ways:
- Mobile App
- Web App
- Local Network Access
Need more help?
Answer ID 50524: How to Enable Local Network Access to Data on SanDisk ibi Using the Dashboard with Cloud Services
