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If your WD My Passport part number starts with WDBKVX, click here

If you have Western Digital PC SN520, click here

If you have Western Digital PC SN720, click here

If you have WD ReadyView click here

  • In an effort to provide fast and accurate service we request the following :
  • A photo of both front / back of the product and proof of purchase.
  • A detailed summary and description of your question.

Find your Serial Number

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External Drive (NAS or My Cloud device)
With all of our network storage drives, you can find the serial number listed under "Settings" in the user interface
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Find your Serial Number

Internal Drive
External Drive (NAS or My Cloud device)
With all of our network storage drives, you can find the serial number listed under "Settings" in the user interface
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Support Options

  • If your WD My Passport SSD part number starts with WDBKVX, click here
  • If you have Western Digital PC SN520, click here
  • If you have Western Digital PC SN720, click here

Support Options

Online User Guides and Solutions

Why are we asking for your phone number?

The phone number is required in the event we need to call you by phone about your case.
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