Answer ID 8200 | This answer explains how to format a WD drive for use on Windows and macOS....read more.
Answer ID 21239 | This answer explains what to do when a WD external (USB, FireWire, or eSata) drive is no longer given a...read more.
Answer ID 12455 | This article explains how to troubleshoot Network Attached Storage (NAS), Direct Attached Storage (DAS)...read more.
Answer ID 6226 | This answer explains how to use the Data Lifeguard Diagnostics for Windows utility to test a hard drive...read more.
Answer ID 20821 | This answer explains how to format a drive in the exFAT or FAT32 file system...read more.
- WD Drive Utilities for Windows
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File Size: 15.6 MB
Version: 2.0.0.71
Release Date: 4/15/2020 | Release Notes
IMPORTANT: 500 GB My Passport Ultra KBA - Click HereDescription
This installer - WD Drive Utilities and WD Security, are contained within the WD Drive Utilities and the WD Security zip files and installs custom Western Digital software for WD USB and FireWire enabled external hard drives under Macintosh computers.Supported Operating Systems
- Windows Vista (32 & 64 bit)
- Windows 7 (32 & 64bit)
- Windows 8 (32 & 64bit)
- Windows 8.1 (32 & 64bit)
- Windows 10
Instructions
Unzip the file into a folder and double click the .exe file to install - WD Security for Windows
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File Size: 14.7 MB
Version: 2.0.0.70
Release Date: 12/16/2019 | Release Notes
Description
This installer - WD Drive Utilities and WD Security, are contained within the WD Drive Utilities and the WD Security zip files and installs custom Western Digital software for WD USB and FireWire enabled external hard drives under Macintosh computers.Supported Operating Systems
- Windows Vista (32 & 64 bit)
- Windows 7 (32 & 64bit)
- Windows 8 (32 & 64bit)
- Windows 8.1 (32 & 64bit)
- Windows 10
Instructions
Unzip the file into a folder and double click the .exe file to install - WD Backup
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File Size: 7.02 MB
Version: 1.9.7375
Release Date: 4/15/2020 | Release Notes
Description
WD Backup is an easy-to-use backup application. It automatically protects your files, photos and documents with on premise backups to a WD drive as primary storage. Off-premise backups to a cloud as secondary storage for disaster recovery purpose.Supported Operating Systems
- Windows 10
- Windows 8.1
- Windows 7
- Windows Vista
Instructions
Unzip the file into a folder and double click the .exe file to install - WD Quick View for Windows
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File Size: 4.13 MB
Version: v2.4.10.17
Release Date: 2/26/2015
Description
This download contains the latest version of the WD Quick View for Windows that supports the newly released WD My Cloud EX2. This is a utility that will discover WD network attached storage drives on the network and provide drive status information.
Very Important: The WD Quick View will not work with older WD network drives such as the My Book World Edition (Blue Rings).Supported Operating Systems
- XP SP3
- Vista
- Windows 7
- Windows 8.1 or earlier
Instructions
- Download the file above.
- Extract the contents of the zip file to a location on your Windows computer.
- Double click the 'WD Quick View Setup.exe' to install the WD Quick View.
- Acronis True Image WD Edition Software
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File Size: 405 MB
Version: 2016 WD Edition, Build 33
Release Date: 12/16/2016 | Release Notes
Description
Acronis True Image WD Edition can clone drives, backup the operating system, applications, settings and all of your data, while also securely wiping any confidential data you no longer need. Acronis True Image WD Edition provides you with all the essential tools you need to recover your computer system should a disaster occur, such as losing data, accidentally deleting critical files or folders, or a complete hard disk crash. If failures occur that block access to information or affect system operation, you will be able to restore the system and the lost data easily.Supported Operating Systems
- Windows 7 SP1 (all editions)
- Windows 8 (all editions)
- Windows 8.1 (all editions)
- Windows 10 - starting with Update 2 (WD ATI 6126 or greater)
Instructions
You need at least one WD hard drive attached in your system to be able to install and run the product.
The installation procedure is straightforward.
- Download the .zip file that includes both the executable file as well as the User Guide.
- Extract the .exe file and the User Guide.
- Run the executable file and follow the on-screen instructions.
- Data Lifeguard Diagnostic for Windows
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File Size: 606 KB
Version: v1.37
Release Date: 2/27/2020 | Release Notes
Description
This is a Windows version of the Data LifeGuard Diagnostics. It will test WD internal and external drives. In additional, it can provide you with the model and serial of WD drives attached to the system.Supported Operating Systems
- Windows 10
- Windows 8 32/64-bit versions
- Windows 7 32/64-bit versions
- Windows Vista 32/64 bit versions
- Windows XP 32/64-bit versions
Instructions
- Download the Windows Data Lifeguard Diagnostics, WinDlg_vx_xx.zip
- Extract and run the program, WinDlg_vx_xx.exe. If running Windows Vista (or later), you will need to Right-Click on the WinDlg_vx_xx.exe file and choose to Run As Administrator.
- Read and accept the license agreement to continue.
- On the main program screen, there are two windows. In the top window, you will see the drives in your system that are available for testing. The model number, serial number, capacity, and SMART status of each drive will be displayed. In the bottom window, the partition information for the selected drive will be displayed.
- Highlight the drive and select the icon on the top row to test or run SMART status.
- When you select the run tests icon, the 'DLGDIAG - Select an Option' window appears.
- You will see the following options:
- QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.
- EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive.
- ERASE - writes zeros to the drive with options of Full Erase and Quick Erase. File system and data will be lost.
- VIEW TEST RESULT - displays the latest test results.
- Select the test you wish to perform and click the Start button.
- When the test completes, you will be notified with a pass/fail message. Click the Close button.
- WD Drive Utilities for Mac
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File Size: 16.9 MB
Version: 2.1.1.119
Release Date: 4/15/2020 | Release Notes
Description
WD Drive Utilities software allows you to configure, manage, and diagnose your WD drive. With WD Drive Utilities, you can- Run drive diagnostics
- Manage RAID configuration (For RAID supported models)
- Erase and format drive
- Set drive sleep timer (on supported drives)
- Register drive
Supported Operating Systems
- Mac OS 10.15
- Mac OS 10.14
- Mac OS 10.13
- Mac OS 10.12
- Mac OS 10.11
- Mac OS 10.10
- Mac OS 10.9.x
- Mac OS 10.8.x (Mountain Lion)
Instructions
- Please close current version of the WD Drive Utility.
- Drag the WD Drive Utilities Icon to the Application Folder.
- WD Security for Mac
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File Size: 29.8 MB
Version: 2.1.1.75
Release Date: 12/16/2019 | Release Notes
Description
This installer - WD Drive Utilities and WD Security, are contained within the WD Drive Utilities and the WD Security zip files and installs custom Western Digital software for WD USB and FireWire enabled external hard drives under Macintosh computers.Supported Operating Systems
- Mac OS 10.15
- Mac OS 10.14
- Mac OS 10.13
- Mac OS 10.12
- Mac OS 10.11
- Mac OS 10.10
- Mac OS 10.9.x
- Mac OS 10.8.x (Mountain Lion)
Instructions
- Please close current version of the WD Drive Security.
- Drag the WD Drive Security Icon to the Application Folder.
- WD Quick View for Mac
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File Size: 5.60 MB
Version: v2.4.6.2
Release Date: 2/26/2015
Description
This download contains the latest version of the WD Quick View for Mac that supports the newly released WD My Cloud EX2. This is a utility that will discover WD network attached storage drives on the network and provide drive status information.
Very Important: The WD Quick View will not work with older WD network drives such as the My Book World Edition (Blue Rings). This version also is no longer support for Mac OSx 10.5.Supported Operating Systems
- Mac OS X 10.6
- Mac OS X 10.7
- Mac OS X 10.8
- Mac OS X 10.9
- Mac OS X 10.10
Instructions
- Download the file above.
- Extract the contents of the zip file to a location on the Mac computer.
- Double click the 'WD Quick View Installer.mpkg' to install the WD Quick View.
| Model # | Interface | Capacity | Operating System |
|---|---|---|---|
| WDBBKD0020BRD | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBGPU0010BRD | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBBKD0040BBY | USB 3.0 (USB 2.0) | 4 TB | Windows®/Mac® |
| WDBBKD0030BBY | USB 3.0 (USB 2.0) | 3 TB | Windows®/Mac® |
| WDBBKD0020BBY | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBNFV0020BBY | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBGPU0010BBY | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBDDE0010BBY | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBWWM5000ABY | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBRL5000ABY | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBKD0040BWT | USB 3.0 (USB 2.0) | 4 TB | Windows®/Mac® |
| WDBBKD0030BWT | USB 3.0 (USB 2.0) | 3 TB | Windows®/Mac® |
| WDBBKD0020BWT | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBNFV0020BWT | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBGPU0010BWT | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBDDE0010BWT | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBWWM5000AWT | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBRL5000AWT | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBKD0040BBL | USB 3.0 (USB 2.0) | 4 TB | Windows®/Mac® |
| WDBBKD0030BBL | USB 3.0 (USB 2.0) | 3 TB | Windows®/Mac® |
| WDBBKD0020BBL | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBNFV0020BBL | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBGPU0010BBL | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBDDE0010BBL | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBWWM5000ABL | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBRL5000ABL | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBKD0040BBK | USB 3.0 (USB 2.0) | 4 TB | Windows®/Mac® |
| WDBBKD0030BBK | USB 3.0 (USB 2.0) | 3 TB | Windows®/Mac® |
| WDBBKD0020BBK | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBNFV0020BBK | USB 3.0 (USB 2.0) | 2 TB | Windows®/Mac® |
| WDBGPU0010BBK | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBDDE0010BBK | USB 3.0 (USB 2.0) | 1 TB | Windows®/Mac® |
| WDBWWM5000ABK | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
| WDBBRL5000ABK | USB 3.0 (USB 2.0) | 500 GB | Windows®/Mac® |
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