WD Green / GP

Description

Supported Operating Systems

• DOS

Instructions

1. Download the dlgdiag_x_xx.zip.
2. Create a DOS bootable USB following these instructions.
3. Boot from the USB. Make sure that your boot order in your Bios is set to boot from the USB drive first.
4. At DOS prompt type dlgdiag5.exe to run the program.
5. You will see the following options:
   • SELECT DRIVE - Always choose this option first, as it determines which drive you will be working on.
   • QUICK TEST - This option tests your drive quickly for any major physical problems. (Please note: Although this option is safe and does not alter the data on your hard drive, Western Digital recommends that you have a current backup of your data).
   • EXTENDED TEST - This option checks your drive thoroughly and it can repair any correctable errors. (Please note: Although this option is safe and does not alter the data on your hard drive, some data loss may occur, depending on the errors found and the errors corrected. Western Digital recommends that you have a current backup of your data).
   • WRITE ZEROS TO DRIVE - The Write Zeros option, wipes all data off your drive. This option used when your data is no longer usable or recoverable. If you no longer need any data from your drive and would like to start over, run this option to set your drive to an as new condition. NOTE: Please make sure that you have selected the correct drive to perform this function on as once ran, no data will be recoverable.
   • VIEW TEST RESULTS - You can see the results of the test you just performed
   • PRINT TEST RESULTS - Test results can be printed with this option. USB printers are not supported
   • LOG FILE OPEN/CLOSE - You can access the log file which is generated automatically
   • ENTER AND PRINT RMA INFORMATION - Information pertaining to each drive tested can be customized and printed with this option.
   • HELP - Brief descriptions of each option in addition to explanations of error codes are available in this option.
   • QUIT - Reboot your system once you have completed the selected tasks
6. Select the task you wish to perform.

Description

Supported Operating Systems

• Windows 10
• Windows 8 32/64-bit versions
• Windows 7 32/64-bit versions
• Windows Vista 32/64 bit versions
• Windows XP 32/64-bit versions

Instructions

1. Download the Windows Data Lifeguard Diagnostics, WinDlg_vx_xx.zip
2. Extract and run the program, WinDlg_vx_xx.exe. If running Windows Vista (or later), you will need to Right-Click on the WinDlg_vx_xx.exe file and choose to Run As Administrator.
3. Read and accept the license agreement to continue.
4. On the main program screen, there are two windows. In the top window, you will see the drives in your system that are available for testing. The model number, serial number, capacity, and SMART status of each drive will be displayed. In the bottom window, the partition information for the selected drive will be displayed.
5. Highlight the drive and select the icon on the top row to test or run SMART status.
6. When you select the run tests icon, the 'DLGDIAG - Select an Option' window appears.
7. You will see the following options:
   • QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.
   • EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive.
   • ERASE - writes zeros to the drive with options of Full Erase and Quick Erase. File system and data will be lost.
   • VIEW TEST RESULT - displays the latest test results.
8. Select the test you wish to perform and click the Start button.
9. When the test completes, you will be notified with a pass/fail message. Click the Close button.