Steps to Resolve KB Free or Operation Timeout Error Message on My Cloud OS 5

Description

Dashboard

It shows KB Free.
This issue occurs when it is not responding to the data calls.

Mobile and Web App

It shows Timeout error.

Resolution

Dashboard

1. Access the Dashboard.
   
   Need more help?
   Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5


2. Click Reboot.
   
   

Mobile App

1. Access to Mobile App.
   
   Need more help?
   Answer ID 29969: How to Manage Files on My Cloud OS 5 and My Cloud Home Using Web and Mobile App


2. Click the Gear icon.
   
   


3. Click Reboot.
   
   


4. Click Reboot.
   
   

Mobile App

1. Access to Mobile App.
   
   Need more help?
   Answer ID 29969: How to Manage Files on My Cloud OS 5 and My Cloud Home Using Web and Mobile App


2. Click the Gear icon.
   
   


3. Click Reboot.
   
   


4. Click Reboot Device.
   
   

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