Description
Windows was unable to complete the format shows when trying to format a removable drive.
Common causes for the message.
- File system not supported
- Problem with USB Port or Cable
- Power loss to computer while in use
- Unplugging the drive without using the Safely Remove Hardware
- Corrupted file system
- Virus or malware
- Card reader and or USB hub may be the issue
Resolution
Update Operating System
Check for Windows updates.
Need more help?
Microsoft Article: Update Windows
Virus and Malware Scan
Reboot the computer and scan.
Need more help?
Microsoft Article: Virus & threat protection in Windows Security
USB Port Power
The USB port might not have enough power for the drive.
Try another port or a different computer.
Need more help?
Answer ID 30483: USB Hub, PCI, PC Card Not Recommended for External Drives
USB Cable and Port
Replace the USB Cable.
Try a different port or computer.
Windows and macOS Drive Check and Repair
Check the drive for errors using Windows or macOS native operating system tools.
Need more help?
- Microsoft Article: Run the System File Checker tool
- Apple Help Article HT210898: How to repair a Mac disk with Disk Utility
Third-Party Format Tools
 |
Critical: The process is Data Destructive and cannot be undone. |
Need more help?
- Answer ID 45986: Free Third-Party Windows Software to Format Memory Cards & USB Drive as FAT32
- Answer ID 42883: Free Third-Party Software to Format SDHC/SDXC Cards to Full Capacity
Drive Warranty
Replace a drive under warranty.
Need more help?
- Answer ID 2: WD Product Warranty Periods
- Answer ID 48391: SanDisk Product Warranty Periods
- Answer ID 10336: Steps to Get a Warranty Replacement, Power Supply, or USB Cable
Data Recovery Service
IMPORTANT:Western Digital does not provide data recovery services.
Contact one of our Data Recovery Partners.
Any agreement you may reach with the service provider is a matter between you and the service provider.
Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it.
Your selection of the service provider is at your own risk. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.
Need more help?
Western Digital Warranty Policy
Alternate Data Recovery Solutions
View the Use of Third-Party Software or Websites disclaimer.Western Digital Support cannot help with third-party software or hardware.
Need more help?
- Answer ID 18754: Third-Party Data Recovery Software for Windows and macOS
- Answer ID 50886: Download and Install RescuePro Data Recovery Software for Windows
- Answer ID 50927: Download and Install RescuePro Data Recovery Software for macOS
